Sport Operational Services

Modern Apprenticeship SCQF5

If you are new to working in a sport or leisure facility or established within your role and looking for accreditation, this could be the qualification for you to learn and expand on current skills.

Excel in Sport Operational Services for Seamless Facility Management and Event Success

The Sport Operational Services Apprenticeship equips individuals with specialised skills and knowledge essential for managing and operating sports facilities and events effectively. Through hands-on training in areas such as facility maintenance, customer service, health and safety, and equipment management, participants gain the expertise to contribute to the smooth and successful daily operations of a facility. This Apprenticeship empowers staff to immediately apply best practices, demonstrating their capability to take on significant responsibilities within the sports industry. For employers, this means a more skilled, efficient, and dependable team dedicated to achieving excellence in every aspect of sports operations. Elevate your workforce and drive success in the sports industry with this transformative Apprenticeship!

3 Simple Steps to Get Started

Employer initial consultation to discuss the Apprenticeship role. 

Learner initial assessment to match you with a suitable Apprenticeship.

An ideal fit between Employer and candidate to drive digital transformation. 

Work-Based Learning Delivery Model

Start Dates:

Rolling start dates available


Average 12 Months

Delivery & Training:

Detailed Individual Learning Plans (ILPs) are supported by quarterly workshops, 1-1 in person/remote meetings scheduled every 2 weeks. There are no exams, portfolio assessment only. Assessment methods include: observation, case studies, guided discussions, research, Q&A, witness testimony, reflective account writing supported by work based evidence. All evidence is uploaded to our portfolio building software, Trello – an online collaborative technology. This can be accessed by all stakeholders to measure progress, evidence and compliance. 

Progress Reviews:

Every 12 weeks, learner, mentor and assessor attend to review progress, highlights and contextualise development of ILP to meet business goals and learner personal development.

Cost & Funding:


  • Skills Development Scotland (SDS) will pay a contribution to the overall cost.
  • 16-19 year olds are fully funded by SDS, no Employer contribution required.
  • 20+ are subject to eligibility checks and an Employer contribution is required.

Successful Partnerships that speak for themselves

“Direct Partners is one of the training delivery partners on the Vocational Training Framework (VTF). We value collaboration with Direct Partners who at all times provide quality service to VTFs’ clients and deliver on project targets. Not only do they deliver quality vocational training but they also provide professional employability advice to clients and recruitment support to participating employers.”

Gosia Lysakowska

Training Coordinator

“Nicole was exactly what Kelise needed and she really is a credit to you. We have now had 5 MAs in the business – all within the accounts teams – but we are about to get a surveying modern apprentice next month.  We’ll keep preaching and hope to convert more people.Laurie has three MAs in her team, including Kelise, and they are fantastic team members”

Alison Stark B Com (Hons)

Finance Director

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